Transformation Counseling is seeking a compassionate, dependable, and highly organized Practice Support Specialist to join our growing behavioral health practice in Soldotna.

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This position plays an essential role in supporting our counseling and psychiatric services through client communication, administrative coordination, office operations, and direct administrative assistance to the practice owner.

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This is an exclusively on-site position at our Soldotna office. Applicants must be able to work in person.

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We are seeking someone who genuinely values compassion, acceptance, and inclusivity. The ideal candidate is welcoming, nonjudgmental, and committed to treating every individual with dignity and respect, regardless of their background, identity, beliefs, or life experiences.

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Key Responsibilities

• Manage, route, and respond to incoming phone calls, voicemails, text messages, emails, faxes, and patient inquiries, ensuring timely and appropriate communication and follow-up.

• Assist with scheduling, new-client inquiries, intake paperwork, referrals, and records management.

• Provide direct administrative support to the practice owner, including correspondence, scheduling, document preparation, project organization, and follow-up tasks.

• Assist with insurance verification, authorizations, billing inquiries, and routine payment-related functions.

• Maintain accurate electronic health records and support daily administrative workflows.

• Monitor and restock office, client, and restroom supplies.

• Maintain the cleanliness and upkeep of public and shared office spaces, including light vacuuming, Swiffering/mopping floors, wiping and disinfecting surfaces, tidying common areas, and other routine cleaning tasks.

• Communicate professionally and compassionately with clients, providers, referral partners, and outside organizations.

 

Required Qualifications

• High school diploma or GED.

• Direct experience working with medical electronic health record (EHR) systems.

• Proficiency with Microsoft Office applications, particularly Word and Excel.

• Excellent written and verbal communication, organization, multitasking, and customer service skills.

• Strong computer skills and ability to learn new software and technology.

• Ability to maintain confidentiality, professional boundaries, and appropriate handling of sensitive information.

• Dependable, detail-oriented, proactive, and comfortable working both independently and collaboratively.

• Genuine commitment to compassionate, LGBTQIA2S+ affirming, inclusive, and nonjudgmental care for individuals of all backgrounds and identities.

• Ability to work exclusively on-site at our Soldotna office during scheduled hours.

 

Preferred Qualifications

• Previous experience in medical office administration, behavioral health, counseling, or psychiatric settings.

• Familiarity with medical insurance verification, authorizations, billing, or payment processing.

• Experience with AdvancedMD, SimplePractice, Weave, or similar healthcare practice management systems.

• Experience providing administrative support to business owners, executives, or management.

 

About Transformation Counseling

Transformation Counseling is a locally established behavioral health practice in Soldotna, Alaska, providing compassionate, individualized counseling and psychiatric services to individuals and families throughout the Kenai Peninsula and across Alaska.

Our approach is rooted in trauma-informed, evidence-based, and person-centered care. We recognize that each individual's experiences, challenges, and path toward healing are unique. Our goal is to provide a safe, supportive environment where people feel genuinely seen, heard, respected, and valued.

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Inclusivity and affirmation are fundamental to who we are. We proudly welcome and affirm individuals of all backgrounds, cultures, abilities, neurotypes, genders, sexual orientations, identities, and relationship structures, including members of the LGBTQIA2S+ community.

We believe these values extend beyond the therapy room. Every interaction—from an initial phone call to ongoing administrative support—should reflect the same compassion, dignity, respect, and acceptance that guide our clinical services.

We are looking for a team member who shares these values and is passionate about helping create a welcoming, supportive experience for everyone who connects with our practice.

 

Position Details

Employment Type: Part-time, exclusively on-site

Location:
Transformation Counseling, LLC
44539 Sterling Hwy, Ste 206
Soldotna, AK 99669

Schedule: Approximately 3–4 hours per day, up to 20 hours per week. Flexible scheduling within Monday–Friday, 8:00 AM–6:00 PM business hours.

Compensation: $20–$24 per hour, depending on experience (DOE).

Benefits: Paid sick leave in accordance with State of Alaska requirements. No additional employer-sponsored benefits are offered.

Work Arrangement: This position requires in-person attendance at our Soldotna office. Remote, virtual, and hybrid arrangements are not offered.